SHIPPING POLICY

SHIPPING POLICY

Last updated: June 2026

Thank you for shopping with Mélusine.

We are committed to delivering your order safely and efficiently.

1. SHIPPING DESTINATIONS

We currently ship to:

• European Union countries
• United Kingdom
• Switzerland
• Selected international destinations

If your country is unavailable at checkout, please contact us before placing an order.

2. PROCESSING TIME

Orders are typically processed within 1–3 business days.

Orders are not processed on weekends or public holidays.

During periods of high demand, processing times may be extended.

3. SHIPPING TIMES

Estimated delivery times:

European Union

3–7 business days

United Kingdom

4–10 business days

Switzerland

4–10 business days

International Destinations

5–15 business days

Delivery times are estimates and may vary depending on customs procedures, courier services, weather conditions, or other factors beyond our control.

4. SHIPPING COSTS

Shipping costs are calculated at checkout.

We offer:

Free Shipping within Europe on orders over €150.

Any applicable shipping fees will be displayed before payment is completed.

5. CUSTOMS, DUTIES AND TAXES

For deliveries outside the European Union, customs duties, import taxes, and local fees may apply.

These charges are determined by the destination country and are the responsibility of the customer.

Mélusine is not responsible for delays caused by customs authorities.

6. ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

7. DELIVERY ISSUES

Customers are responsible for providing accurate shipping information.

Mélusine is not responsible for:

• Incorrect shipping addresses
• Failed delivery attempts
• Delays caused by courier companies
• Delays caused by customs authorities

If a package is returned due to an incorrect address supplied by the customer, additional shipping fees may apply.

8. LOST OR DAMAGED PARCELS

If your parcel appears lost or arrives damaged, please contact us as soon as possible at:

contact@melusine-pearls.com

We will work with the courier service to investigate the issue and determine an appropriate resolution.

9. CONTACT

For any shipping-related questions, please contact:

CORONENSIS DESIGN SRL

Email: contact@melusine-pearls.com

Website: www.melusine-pearls.com