PRIVACY POLICY

PRIVACY POLICY

Last updated: June 2026

1. WHO WE ARE

This Privacy Policy explains how Mélusine ("we", "our", "us") collects, uses, and protects your personal information when you visit or make a purchase from www.melusine-pearls.com.

Mélusine is operated by:

CORONENSIS DESIGN SRL
Str. Poarta Schei 20A
Brașov, Romania

Company Registration Number: J08/903/2015
VAT Number: RO34612292

Email: contact@melusine-pearls.com

We are the data controller for the purposes of the General Data Protection Regulation (GDPR).

2. PERSONAL DATA WE COLLECT

When you visit our website or place an order, we may collect:

Information you provide

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information (processed securely by our payment providers)
• Information submitted through contact forms

Information collected automatically

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar technologies

3. HOW WE USE YOUR DATA

We process your personal data to:

• Process and deliver orders
• Provide customer support
• Send order confirmations and updates
• Prevent fraud and ensure website security
• Comply with legal obligations
• Improve our products and services
• Send marketing communications (only where permitted by law or with your consent)

4. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests
• Your consent where required

5. SHARING YOUR INFORMATION

We may share your information with trusted third parties including:

• Shopify
• Payment providers
• Shipping and courier companies
• IT and website service providers
• Accounting and legal advisors
• Government authorities where required by law

We never sell your personal data.

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process data outside the European Economic Area (EEA).

Whenever this occurs, appropriate safeguards are implemented in accordance with GDPR requirements, including Standard Contractual Clauses approved by the European Commission.

7. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfil orders
• Meet legal, tax, and accounting obligations
• Resolve disputes
• Enforce our agreements

Certain records may be retained for up to 10 years where required by Romanian tax legislation.

8. YOUR RIGHTS

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at:

contact@melusine-pearls.com

9. COOKIES

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and enhance your shopping experience.

For more information, please see our Cookie Policy.

10. MARKETING COMMUNICATIONS

If you subscribe to our newsletter, we may send promotional emails regarding products, collections, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link included in any marketing email or by contacting us directly.

11. CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal data from children.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

13. CONTACT

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

CORONENSIS DESIGN SRL

Email: contact@melusine-pearls.com

Website: www.melusine-pearls.com