REFUND & RETURN POLICY

REFUND & RETURN POLICY

Last updated: June 2026

At Mélusine, we want you to be completely satisfied with your purchase.

If you are not entirely satisfied, you may return eligible items in accordance with the policy below.

1. RIGHT OF WITHDRAWAL (EU CUSTOMERS)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise your right of withdrawal, please contact:

Email: contact@melusine-pearls.com

You must notify us within 14 days of receiving your order.

2. RETURN CONDITIONS

To be eligible for a return, the item must:

• Be unworn and unused
• Be in its original condition
• Be returned in the original packaging
• Include any accessories, gifts, or promotional items received with the order
• Show no signs of damage caused by use, handling, perfume, cosmetics, water, or chemicals

Returns that do not meet these conditions may be refused.

3. NON-RETURNABLE ITEMS

The following items cannot be returned:

• Personalized jewelry
• Custom-made products
• Gift cards
• Products damaged due to misuse
• Items returned outside the legal withdrawal period

4. RETURN PROCESS

To initiate a return:

1. Contact us at contact@melusine-pearls.com.
2. Include your order number and reason for return.
3. We will provide return instructions.
4. Ship the item to the address provided.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a tracked shipping service, as we cannot be responsible for lost returns.

5. REFUNDS

Once your return has been received and inspected, we will notify you regarding approval of the refund.

Approved refunds will be issued to the original payment method within 14 days.

Original shipping charges are non-refundable unless required by law.

6. DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include photographs where applicable.

We will assess the issue and provide an appropriate solution, which may include:

• Replacement
• Repair
• Refund

as required by applicable consumer protection laws.

7. LEGAL GUARANTEE

Consumers within the European Union benefit from a legal guarantee of conformity under applicable consumer protection legislation.

This guarantee does not cover:

• Normal wear and tear
• Accidental damage
• Improper storage
• Damage caused by chemicals, perfumes, cosmetics, water, or improper care

For assistance, please contact contact@melusine-pearls.com.